Last updated 16 September 2026
When we replace or refund in full
- The bottle arrived damaged, leaking or broken.
- You received the wrong product or the wrong quantity.
- The seal was already broken when the parcel reached you.
- Your parcel never arrived and the courier confirms it is lost.
Message us on WhatsApp at +92 346 666 7591 within 48 hours of delivery with your order details and clear photos of the parcel, the label and the bottle. We cover the return cost in these cases.
Unopened returns
Changed your mind? You can return an unopened bottle with its seal intact within 7 days of delivery. The product must be unused and in its original packaging, and the return shipping cost is yours to pay. Once we receive and check it, we refund the product amount.
What we can't accept
- Opened or used bottles, for hygiene and safety reasons.
- Returns requested more than 7 days after delivery.
- Products damaged after delivery, or missing their label or packaging.
- Requests based on results, since hair care takes six to eight weeks of consistent use and outcomes vary from person to person.
If the oil doesn't suit your scalp
Stop using it and message us. Everyone's skin is different and we'd rather hear about it than have you keep using something that isn't working for you. We'll discuss your options case by case.
How refunds are paid
- Bank transfer, JazzCash or Easypaisa to the account you tell us.
- Refunds are processed within 3 to 7 working days of us approving the return.
- Prepaid orders are refunded in full, minus return shipping where it applies.
- Delivery charges already paid are not refunded unless the fault was ours.
Cancelling an order
You can cancel free of charge any time before your parcel is dispatched. Just message us on WhatsApp. Once it's with the courier, the returns rules above apply.