Last updated 16 September 2026
Where we deliver
We deliver to every city and town in Pakistan that our courier partners reach, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Gujranwala and Sialkot. We do not ship outside Pakistan at the moment.
Dispatch and delivery time
- Orders are confirmed on WhatsApp, usually the same working day.
- Confirmed orders are dispatched within 1 to 2 working days.
- Major cities: usually 2 to 4 working days after dispatch.
- Smaller cities and remote areas: usually 3 to 6 working days after dispatch.
- Sundays and public holidays are not counted as working days.
These are the timelines our couriers quote us. Weather, strikes and public holidays can add a day or two, and we'll keep you updated on WhatsApp if anything changes.
Delivery charges
Delivery charges depend on your city and the courier's current rate. We confirm the exact charge with you on WhatsApp before we dispatch, so there are no surprises when the rider arrives. [EDIT: add your standard delivery charge and any free-delivery threshold here.]
Payment
- Cash on delivery: pay the rider when your parcel arrives.
- Bank transfer, JazzCash or Easypaisa: pay in advance and send us the receipt on WhatsApp.
For cash on delivery, please keep the exact amount ready. Couriers cannot always provide change.
Tracking your parcel
Once your parcel is dispatched we send you the courier name and tracking number on WhatsApp. You can also message us any time and we'll check the status for you.
Failed and refused deliveries
Couriers usually attempt delivery two or three times and will call you first. If nobody is reachable, or the parcel is refused without a reason, it comes back to us and the return shipping cost is deducted from any refund. Please share a phone number that stays switched on and an address a rider can find.
Damaged or missing items
If your bottle arrives damaged or something is missing, message us on WhatsApp at +92 346 666 7591 within 48 hours of delivery with photos of the parcel and the product. We'll replace it or refund you.